Last updated: 24 October 2026
Thank you for shopping at EbookShala. Because our products are digital and delivered instantly, please read this Refund & Cancellation Policy before you buy.
1. Digital products
Once an eBook has been delivered or downloaded, it cannot be “returned”. For this reason, we generally do not offer refunds after a successful purchase and delivery.
2. When we will give a refund
We will issue a full refund in the following cases:
- You were charged twice for the same order (duplicate payment).
- Payment was deducted but you did not receive the eBook, and our team could not deliver it within 48 hours of your complaint.
- The file is corrupted or not opening, and we are unable to send you a working copy within 48 hours.
- A pre-booked eBook is cancelled or not released.
3. How to request a refund
Email hello@ebookshala.shop within 7 days of purchase with your order ID, the email/phone number used for payment, and the reason for the request. Screenshots help us solve it faster.
4. Refund processing
Approved refunds are processed to the original payment method (UPI, card, net banking or wallet) within 5–7 working days. The time for the amount to show in your account depends on your bank or payment provider.
5. Cancellations
Since delivery is instant, orders cannot be cancelled once payment is completed. Pre-bookings can be cancelled for a full refund any time before the eBook is released.
6. Contact
For any refund or payment issues, write to us at hello@ebookshala.shop. We usually respond within 24–48 hours.